Exemplary customer service and consumer satisfaction are extremely important to us. Because of this, Monte Carlo Ceiling Fan Company is voluntarily recalling certain "Cyclone" models after recently receiving ten reports of failing blade brackets, which can cause the blades to fall and pose an injury hazard. These ceiling fans were sold in North America between January 1, 2016 through September 30, 2017. Approximately 3400 of the Cyclone model fans were manufactured with these brackets. No injuries have been reported.
The affected brackets are on ceiling fans with both these model numbers and manufacturer purchase order numbers (MPO#) on Cyclone fans finished in either Roman Bronze or White. These numbers can be found on top of the motor housing. The Cyclone models with the Matte Black finish are not affected.
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View the products and the model numbers impacted by the voluntary recall.
After alerting the Consumer Products Safety Commission (CPSC) and Health Canada, Monte Carlo Fan Co. is asking retailers, distributors, and customers who have purchased these ceiling fans to participate in this voluntary recall by calling a toll free number, (888) 475-1136, Monday through Friday from 8 am to 5 pm ET or by sending an email to Monte Carlo.
Customer Service will ask for you for the model number, the MPO#, and contact information.
If your fan is part of the recall, a kit which contains replacement brackets with instructions for the affected product will be sent to the customer to remedy this issue. If needed by the customer, Monte Carlo will also reimburse the customer the reasonable cost for a local, licensed electrician to exchange the brackets upon providing a copy of the paid invoice.
Please note: Upon disassembling your fan, and you discover your Cyclone model is not one of those listed, reassemble your fan without the new replacement brackets. If a local, licensed electrician is required to look on the top of the fan's motor housing to check the model and MPO numbers and determines the brackets need not be replaced, Monte Carlo will pay the reasonable cost for this as well upon providing a copy of the paid invoice.
No other products by Monte Carlo Fan Co. are part of this voluntary recall.